Category: Recent News

Bookboost, the industry-leading hospitality CRM platform, launched a new Unified Inbox powered by AI and an email ticketing system to capture all incoming guest communication, drive powerful insights, and make processes more efficient.

Did you know that nearly 80% of prospects will not even talk to a sales rep until they’ve done their research?

As governments, law enforcement agencies and other organizations around the world work to combat human trafficking and exploitation, Airbnb remains committed to using our global reach to support efforts to tackle these issues. While reported incidents on Airbnb are rare, we want to continue playing our part in this important fight – including through our long-standing partnership with Polaris.

UN Tourism brought its expertise to the Bled Strategic Forum, highlighting the essential role of investments and innovation as drivers of a better future, while also engaging in an official visit to the Ministry of Economy, Tourism and Sport to strengthen collaboration.

In this week’s episode of the Hotel Moment podcast, Joel Morales, CMO at Castlerock Asset Management, joins Karen Stephens, Revinate CMO, to offer a proactive approach to budget season – starting before August. Joel highlights the benefits of initiating budget planning as early as May or June, and how he’s seen sales and marketing departments align and collaborate with greater speed and efficiency.

The hospitality industry thrives on delivering exceptional customer experiences, and hotel employee training plays a pivotal role in achieving this goal. Well-trained staff not only provide better service but also contribute to increased customer satisfaction and loyalty.

Staying ahead of guest expectations and operational challenges is not just an option—it’s a fundamental necessity. The Property Management System (PMS) is crucial in achieving this. A modern, next-generation PMS is the backbone of a hotel’s operations, providing integrated functionality across various departments, from reservations and guest services to housekeeping and revenue management. Upgrading to a state-of-the-art PMS is crucial for a hotel’s digital transformation and overall success. Let’s explore how upgrading a hotel’s PMS can impact a hotel’s success. Let’s explore how upgrading a hotel’s PMS can impact a hotel’s success.

The invention of modern casting devices has allowed small, boutique, and budget hotels alike to offer luxurious and high-tech features like those available in 5-star hotels and resorts.

Highest Season, a leader in commercial strategies and sales courses that generate revenue for hotels, is excited to introduce the Hotel Sales Mastery Course. A unique, online training program that goes beyond traditional hotel sales education.

As guest expectations for personalized experiences continue to rise, hotels face escalating pressure to deliver tailored content that resonates on an individual level. Instant gratification is now the norm, with guests anticipating that hotels will foresee their needs and preferences at every encounter.