Category: Recent News

HSMAI Europe’s Commercial Strategy Conference – the evolution of HSMAI ROC – reflects the development of marketing, revenue optimization, sales, and other commercial functions into new and evolving commercial strategy organisations inside many hotel companies.

Peachtree Group, a vertically integrated investment management firm, has launched a restaurant management division. Under the leadership of Daniel Puglisi, SVP of corporate operations for hospitality management, this division will focus on operating quick-service restaurants, starting with coffee shops.

San Diego, CA – Cloudbeds, the premier hospitality management platform, is set to usher in the era of ‘decision intelligence’ for the hospitality industry at its upcoming Passport User Conference on October 23, with the unveiling of Cloudbeds Intelligence.

The last couple of years have seen the global payment fraud landscape shifting significantly and at an accelerated pace. The post-pandemic period has brought about a 20% increase in the value of online transactions, driving e-commerce growth for many multi-channel merchants, including online travel agencies (OTAs) and hotels. Yet the flip side of this shift has been the steady increase in the threat of digital fraud, creating a complex landscape of fraud liability and data ownership for all parties involved. The wider e-commerce fraud losses are expected to reach £37 billion* by the end of 2024, highlighting the growing vulnerability of businesses operating online.

Hampton by Hilton Vienna City West makes its debut in the heart of the Austrian capital city.

The Ritz-Carlton Yacht Collection’s latest yacht presents an exceptional guest experience—from spacious suites with private ocean view terraces, world-class dining curated by MICHELIN-starred restaurant chefs, a sweeping pool deck offering spectacular views at sea, new itineraries, among the highest guest-to-staff ratio, and much more, building on the company’s commitment to bespoke journeys

Today, we’re mixing business with pleasure—literally. If you’re dating a revenue manager, you know they love efficiency, data, and getting the most value out of everything. So why not plan a date that satisfies their inner strategist while still being tons of fun?

HiJiffy and Booking.com are joining forces to provide a more streamlined and efficient communication experience between hotels and their guests. This new two-way integration enables hotels to manage and respond to guest inquiries from Booking.com directly within HiJiffy’s Console. By centralising communications on a single platform, this integration makes it easier and faster for hotel staff to manage guest interactions efficiently with the help of AI. Key features of the integration include: Centralised messaging: Hotels can manage reservation-related messages from Booking.com within HiJiffy’s Console. This, however, does not include structured requests such as: Check-in/out, data changes, cancellation, parking, bed preferences. Proactive engagement: Hotels can initiate conversations with guests from the time of reservation until seven days after check-out. This proactive communication ensures guests receive timely and relevant information throughout their stay. Extended response per…

OpenKey, the leading provider of digital key technology for the hospitality industry, is pleased to announce the appointment of Erynn Torrenga as its new Vice President of Sales. With over two decades of experience in the hospitality technology sector, Erynn brings a wealth of knowledge and a proven track record of driving sales, market penetration, and revenue growth.

The Boutique Lifestyle Lodging Association (BLLA) is thrilled to announce the 2024 Boutique Hotel Owners Conference, which will be held September 16-17 at the picturesque Westlake Village Inn in Westlake Village, California. Nestled in the serene Malibu mountains, this year’s conference will explore the theme “The Mycelium Network,” symbolizing the interconnectedness of the boutique hospitality industry.