Blackstone Acquires Majority Stake in Leading Hotel Accounting Software and Services Provider M3

M3, LLC (“M3”), voted the number-one hospitality accounting software in North America, today announced it has signed a definitive agreement for a majority investment from Blackstone Growth and affiliated funds (collectively “Blackstone”). The investment will help to accelerate the company’s growth by enhancing new product expansion and supporting the adoption of M3’s software, which enables hotel operators to run more efficiently and effectively. AAHOA, representing nearly 20,000 hotel owners and 60% of hotels across the United States, will make its first ever strategic investment alongside Blackstone.

Agilysys Taps Hospitality Veteran Joe Youssef as SVP, Sales & Chief Commercial Officer

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of hospitality software solutions and services, today announced Joe Youssef – who has led multiple functions, solution verticals and regional markets during his 18-year career at global travel and tourism technology innovator Amadeus – will join the Company as Senior Vice President, Sales, Americas and EMEA and Chief Commercial Officer.

Lang & Schwander Principals Acquire Hotel Engadinerhof in Switzerland

Sebastian Lang and Marcus Schwander, founding partners of Miami-headquartered Lang & Schwander, a hotel interior design firm specializing in FF&E (furniture, fixtures, and equipment), have acquired the Hotel Engadinerhof, located in Pontresina, a picturesque mountain village in southeast Switzerland. Terms of the sale were not disclosed.

Strengthening Future Resilience in Travel and Tourism: ITB Asia Conference 2024 to Unveil Latest Trends and Innovations

ITB Asia announces 2024 conference theme as “Innovating for Tomorrow: Strengthening Future Resilience in Travel and Tourism”. The conference spans over 3-days from 23 – 25 October at the Sands Expo & Convention Centre in Singapore, alongside MICE Show Asia and Travel Tech Asia. Across three stages, renowned industry experts, including notable figures from Almaty Tourism Bureau, Booking.com, Croatian National Tourist Board, Dubai World Trade Centre, FCM Meetings & Events, Live Group, MG Group, Skyscanner, Tripadvisor and World Travel & Tourism Council (WTTC), will explore, debate and discuss the latest insights revolutionising the travel and tourism sector.

Stop It: Ten Bad Customer Service and CX Habits You Need to Stop

Recently, Bob Newhart, a famous comedian and actor, passed away. He started his career as a stand-up comedian and eventually hit it big on television, starring in a TV series aptly named The Bob Newhart Show. His awards include three Grammy Awards, an Emmy Award, a Golden Globe, and the Mark Twain Prize for American Humor. In 1960, his comedy record The Button-Down Mind of Bob Newhart reached No. 1 on Billboard’s pop album chart.