Category: Recent News

Why is empathy important in tandem with assertiveness? Is it a critical prerequisite for fostering an environment where innovation, collaboration, and productivity thrive?

Otelier, the hospitality performance optimization platform that puts data and efficiency at the heart of hotel operations, announces a new integration with Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology. Through the integration, hoteliers can access detailed reservations, guest and financial transaction data from Stayntouch into IntelliSight, Otelier’s business intelligence software.

Amanda was the new Sales Manager. She wanted a few days off without pay to get married and have a short honeymoon, yet did not have enough PTO to cover the days off. She asked the fateful question, “Can I have the days off without pay?” You want to help her, but what you say next could have legal consequences.

HotelTechReport, the leading global research platform for hotel technology, is thrilled to announce the opening of registration for the 2025 HotelTechAwards. This prestigious annual awards program honors the top hotel technology products across more than 20 categories, spotlighting innovation and excellence that drive the hospitality industry forward. Previous winners have gone on to to become market leaders like Canary Technologies, Lighthouse, Mews and Cloudbeds.

Greenville, S.C., August 13, 2024 — Employee turnover is a reality for the hospitality industry. Annual turnover is estimated to be between 70 to 80 percent, with analysts citing low wages, long hours, and a lack of career growth opportunities as contributing factors. For hotel management company Hospitality America, the solution to this ongoing problem is mentorship and cultivating a culture where hotel employees feel valued, supported, and empowered to reach their full potential.

Alright then, let’s cut to the chase. You’ve got a hotel, right? And you’re probably wondering how to get it full with happily paying guests. Well, buckle up, because I’m about to spill the beans on how to squeeze every last penny out of your hotel venture.

This summer, as we witnessed the world’s top athletes compete in the 2024 Olympics in Paris, there were some profound parallels between pursuing excellence in sports and leading procurement in hospitality. Both domains demand precision, innovation, and a deep commitment to collaboration.

Exceptional customer service is the basis of any successful business, but it’s even more crucial in the hospitality industry. Your clientele is the foundation that can make or break your business. When your hotel services B2B customers, it’s vital to ensure that they have an exceptional experience in order to build the reputation of your company.

Crave Interactive, a leading provider of hotel guest experience solutions, is delighted to announce the launch of a multi-platform integration with Book4Time, the premier spa management software provider for hotels and resorts. This innovative partnership aims to enhance the guest experience by promoting and streamlining real-time spa bookings through Crave in-room tablets, AppLess mobile and web solutions.

S Hotels and Resorts PCL (SET: SHR), the hospitality arm of leading international development company Singha Estate PCL (SET: S) has partnered with The Ascott Limited (Ascott), the wholly owned lodging business unit of CapitaLand Investment (SGX: 9CI), to reposition SHR properties in Edinburgh and Leicester under The Unlimited Collection brand. As part of the strategic move, Mercure Edinburgh City Princes Street Hotel and The Grand Hotel Leicester will be rebranded under The Unlimited Collection, a brand that focuses on accentuating the unique cultural charms of each property. This collaboration will mark the Europe debut of The Unlimited Collection brand, which originates from Singapore.