CBRE’s Global Head of Hotels Research & Data Analysis, Rachael Rothman, CFA, ISHC, examines RLA Global’s 2024 Wellness Real Estate Report, offering valuable insights on market trends, asset performance, and investment strategies. She explores amenity profitability across hotel segments and emphasizes the importance of skilled asset management in maximizing returns in the evolving hospitality landscape.
Vacation: The Points Guy on maximizing brand loyalty programs
Over 12 million people a month check The Points Guy (TPG) for tips on making the most of their travel experiences. Brian Kelly, TPG himself, teams up with CBRE’s Hotel Research lead Rachael Rothman to explore the latest trends in loyalty programs, what hotel brands can learn from airlines and credit cards, and how you can get into that airport lounge.
MOP by Visual Matrix Helps Hoteliers Achieve Efficiencies in a Strained Labor Market, Industry Adoption Grows by More than 400%
Visual Matrix, a leading provider of advanced technology solutions for the hospitality industry, has increased the growth of its MOP technology 440 percent since Visual Matrix acquired the technology in November 2021. MOP is now used at more than 1,000 hotels representing than 33 brands in the industry, including Wyndham, Hilton, Marriott, IHG, and more.
Hospitality’s Tech Surge: Riding the 2024 Digital Marketing Wave
What are the technology investment plans of today’s hoteliers and what sort of role does digital marketing play in their planned tech spending?
35 Ways to Implement Your New Hotel Profit Optimization Strategy
Rising costs are outpacing revenue growth across hospitality, forcing innovative hoteliers to adopt data-driven, profit-focused strategies to sustain success. Hotel leaders in every department across the industry are focused on new metrics, benchmarks, and strategies to optimize profitability. By leveraging accurate data and personalized insights, hoteliers across all departments can make informed decisions that drive revenue to the bottom line, ensuring sustainable growth and improved margins.
Try a Triage Approach to Customer Complaint
Recently, I had the privilege of being a keynote speaker on customer experience at a company’s quarterly event. Following the speech, the CEO shared an insight into their approach to customer service and CX, comparing it to a medical emergency room. Our response to handling customer complaints and issues is akin to triage, he said. We effectively diagnose the problems, yet find ourselves treating similar cases repeatedly as if sending them to an emergency room that never addresses the underlying causes.
Intro to commercial strategy for hoteliers
Whether at work or in life, you’ve probably had a first-hand experience of the domino effect — watching how one event triggers another, and another, and another. Little things add up to a big impact.
From order takers to revenue makers: Empower your hotel reservations team
What if instead of just handling incoming calls, your reservations team became an integral part of your sales operation? What if they didn’t simply take orders but could anticipate needs, drive direct bookings, and cultivate guest loyalty?
Why More Investors Are Checking In to Nordic Hotels
The Nordic hotel investment market has typically been characterized by strong local currency and domestic or pan-Nordic capital deals, limiting competition and making it harder for overseas investors to gain access.
102-Key Radisson Hotel Reims Opens in France
Radisson Hotel Group is delighted to announce its debut in the heart of the Champagne region with the opening of Radisson Hotel Reims. This contemporary hotel bolsters the upscale Radisson brand in France, marking its second location in the country. Situated just steps away from the vibrant Halles du Boulingrin and directly opposite the Reims Arena, Radisson Hotel Reims is poised to become a premier destination for travelers seeking a harmonious and enriching travel experience.