A new learning experience from The Ritz-Carlton Leadership Center, Leading Employee Excellence, identifies the behaviors of example-setting leadership that powerfully and passionately inspire a culture of excellence, announced Amanda Joiner, Global Vice President of the consulting and advisory firm. The global organization leverages the legendary Gold Standards of The Ritz-Carlton to help companies create exceptional customer and employee experiences and drive competitive advantage.
An Immediate Way to Drive Revenue to Your Hotel’s Top and Bottom Lines
Who wouldn’t want to make a few hundred thousand more in immediate room revenue and see most of that go to the bottom line? In fact, it may be the largest account your hotel can go after, particularly if you are a focused service property. Where can you find this low-lying fruit and how can you harvest it?
PwC Consumer Sentiment Survey – Summer 2024
A consumer spending revival may be on its way for the second half of 2024. Favourable economic indicators, combined with the highest consumer sentiment in three years, could fuel a more positive finish to the year for some retailers. While there’s an intention for more spending, the majority of consumers are planning cutbacks. So where will consumers prioritise spending? And how can retail and leisure operators prepare for the Golden Quarter?
Can gastronomy tourism be a recipe for economic growth?
“Come for the sights, stay for the bites.” “Count the memories, not the calories.” Those were two of the snappier soundbites from the stage in Cebu on 26 June. Although both elicited laughs from an audience of 500 tourism officials, travel operators and culinary professionals, the tone of the inaugural UN Tourism Regional Forum on Gastronomy Tourism for Asia Pacific was businesslike. After all, tourism, agriculture and the hospitality sector are significant contributors to GDP for emerging economies.
Virgin Hotels Opens Its Newest Hotel In London
Virgin Hotels London-Shoreditch, the newest hotel from the luxury lifestyle hospitality brand, has officially opened today and is poised to bring an unparalleled blend of heartfelt service, innovation, and personalised experiences to one of London’s most dynamic and eclectic neighbourhoods.
DoubleTree by Hilton Celebrates National Chocolate Chip Cookie Day with Free Cookies
Calling all cookie lovers, in celebration of National Chocolate Chip Cookie Day on Aug. 4, DoubleTree by Hilton is extending its signature warm welcome to everyone, from guests to the general public. On this delicious day, stop by DoubleTree by Hilton’s U.S. hotels to choose between a complimentary original warm chocolate chip cookie or the allergy-friendly version.
HSMAI Perspective: Signing Off, In Gratitude
As many of you have heard, I recently announced my retirement as President and CEO of HSMAI Global, Americas, and Foundation. While I had planned to continue leading HSMAI through its 100th anniversary (in September 2027), I decided to accelerate my retirement timeline due to an unexpected and serious health issue.
From Revenue Management to Profit Management: A Culture Shift in Hotel Commercial Strategy
We all know the backstory: After COVID forced many hotels to close their doors for months on end, travel came roaring back, and for a few years the industry benefitted from “revenge travel” that paved the way for record-breaking rate growth.
Cloudbeds redefines PMS with native business intelligence for hoteliers
San Diego, CA – Cloudbeds, a global leader in hospitality management software, has become the first property management system to provide hoteliers with a native and hospitality-specific business intelligence (BI) solution.
The Meaning of High Yield Tourism According to Dr. Jens Thraenhart
Tourism Hero Dr. Jens Thraenhart is up to a new beginning, which is the continuation of what his passion is. A new angle put on sustainability tourism is High Yield Tourism, and Jens explained this at the recently concluded Cebu Call to Action conference in the Philippines.