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In an Australasian first, YHA Australia has implemented digital wallet key technology across its 19-property network. By simply downloading their digital key via the YHA Explorer App and adding it to their digital wallet, guests can now enjoy seamless, card-free entry to their room, lifts, social spaces and other facilities with the tap of their phone, eliminating the need for traditional plastic key cards.

The sample of branded full-service hotels in Manchester recorded a GOP per available room (PAR) of £36.0 in the 12 months ending in August 2025. This represents a 13.4% drop compared to the same period last year, due to a 4.0% decline in revenue, which was only marginally offset by the lower expenses (-0.5%).

The hospitality industry stands at a pivotal juncture. While conversations about “customer experience” are ubiquitous, they often fall short, wound back to a digital customer-facing experience such as an app or a website or confined to customer sentiment, feedback, or Net Promoter Score (NPS) metrics. This is a significant limitation, possibly because it represents the extent of what the industry feels it can control or has visibility into. It is not a concept or practice that permeates in any meaningful way through sales and fulfillment processes in today’s hospitality. This narrow view has proven to be heavily limiting to the development of the industry over time and fundamentally misses the profound shift required. At TRAVHOTECH, we contend that Experience Management (XM) is not a KPI; it is the fundamental, living operating system for the future of hospitality. It represents a paradigm shift from a reactive, transactional industry to one that proactively, holistically, and strateg…

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of hospitality software solutions and services, today released the findings of its 2025 Food Service Management Industry Impact Study: Balancing Operational Excellence with Experience Innovation.

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Overtourism is one of the key concerns in many popular destinations, and each summer the warning signs become more difficult to ignore. These beloved-by-many tourists places – from historical European cities to small tropical islands – are struggling with “too many people”, with flocks of visitors crowding streets and historical sites.

Being stuck in a rut as a hotelier sucks. We’ve all been there. Those sleepless nights, staring at the ceiling, wondering what else you can try to drive sales for your hotel.

Luxury is learning to speak a new language, one that whispers rather than shouts.A language made not of extravagance, but of emotion. Not of spectacle, but of stillness.

Education comes in many shapes and forms. The focus should be on the quality of the education and the value of what is being offered. Hospitality professionals that want to enhance their professionalism and build their educational resumes have numerous choices. In general, hospitality professionals are looking to receive certifications that support their education, advance their careers and increase potential opportunities in a dynamic and new industry landscape.