The great hospitality reset

Do you ever feel like time can go by at different speeds? While on vacation, an entire week may go by in a few hours, whereas, at work, a bad day can sometimes feel interminable. This is often described as the elasticity of time, which is strictly a…

What Are You Grateful For?

I depart from my typical customer service articles to write something that falls into the motivational category. I was on a Zoom meeting with some of my colleagues in the speaking profession. All of these people are brilliant and hearing how they ha…