RPA is a technology that allows the creation of software robots able to automate a wide range of repetitive and rule-based business processes previously performed manually, allowing employees to focus on more valuable and strategic duties.
Nor1 Brings Advanced Machine Learning Upsell Technology to ITB Berlin 2020
Nor1 to showcase the hospitality industry’s only full life-cycle merchandising platform March 4th to 8th
Global Hotel Technology Leader SiteMinder Opens Berlin Office to Unlock Continental Europe
The office, located in the Mitte/Kreuzberg area, will provide sales support for hoteliers both across the DACH region and broader Europe alongside SiteMinder’s offices in London and Galway.
easyHotel becomes the latest client on Avenue 9
New engagement with easyHotel
We’d like to welcome our new client and neighbour, easyHotel. We’re excited to have such a highly-recognisable brand in the neighbourhood.
easyHotel is the owner, developer, operator and franchisor of branded hotels across Europe and in the UAE. They own 13 hotels comprising 1,427 bedrooms and franchise another 27 hotels with 2,332 bedrooms with a strong development pipeline in place.
We are proud to be engaged with easyHotel and very much look forward to working with this ambitious, successful team.
You can discover more online at easyHotel.
The True Value of Customer Service In The B2B Scene – FAQ With An Expert – By Laura Badiu
It’s been a long time since the status quo of customer service shifted from ‘good-to-have’ to absolutely necessary. Even the smallest of businesses strive to create and leverage a customer success department in order to meet the needs and expectations of their clients and provide service along the way.
iNUA Collection arrives on Avenue 9
Avenue 9 has just become a bit more lively with the addition of iNUA Collection. This Irish-based collection of eight properties is renowned for quality accommodation and Irish friendliness across the country. We have been honoured to work with iNUA in the recent past and are genuinely pleased to work with them again.
The iNua Collection is an Irish owned hotel group, of beautiful 4 and 5 Star hotels. Our locations span the island of Ireland, from Cork to Sligo, Killarney to Monaghan, Athlone, Kilkenny, Limerick, and Tullamore.
We cater to every guest, whether you are visting us for the day, or staying overnight, on business, or for pleasure. All of our hotels feature individually designed bedrooms, with the latest technology, sustainable practices, and stylish designs. Our dining outlets cater to all tastes, from award-wining restaurants, to cosy dining and drinks in our bars, and a grab-and-go treats from our Coffee Docks. We also take care of your health and wellness needs, with our leisure centres, gyms, and stunning Spa facilities.
Read more about the fine properties at iNUA Collection.
Solving the Hotel Tech Puzzle – The Importance of Smart Integrations – By Laura Badiu
Every step you take, every move you make – technology is all around you. Especially in today’s hospitality business, where so many tech innovations pave the way to success, not relying on technology would definitely be counterproductive. But with so many different pieces of a puzzle, it can be hard to make sure that they all perfectly fit together and you have a clear overview of the bigger picture.
Techtalk.travel Launches Its Knowledge Hub for Hospitality Change-makers
techtalk.travel is a newly launched multimedia platform that connects hotel and travel professionals to make informed decisions about technology to future-proof their business.
Are Travel Management Companies Leveraging Reviews The Right Way? – By Laura Badiu
Traveler behavior is constantly shifting and changing and when referring to business travelers, it’s important to consider that this is a very specific faction of the traveler demographic and it automatically comes with certain requirements and expectations. From the technical user experience that a website enables to company policies and the importance of displaying guest reviews, different strategies have to be considered by business travel websites, in order to encourage use and conversions.
SiteMinder-backed Research Reveals an Increasingly Tech-savvy Independent Hotelier on the Rise
New research backed by SiteMinder reveals that today’s independent hoteliers have a greater awareness and appetite around technology when it comes to their marketing and distribution strategies.