News

San Diego, CA – January 29 — Cloudbeds today announced the launch of the Cloudbeds Collection, a curated global showcase of 100 independent hospitality properties shaping the future of the industry through intentional design, unconventional business models, community impact, and bold creative vision.

Let’s talk about a silent problem that’s costing hotel groups thousands of hours a year, and quietly strangling their ability to scale.

Every revenue manager has had that moment. You sit there, staring at the screen. Pickup is… meh. Forecast is blinking at you like it knows something you don’t. Sales wants action. Marketing wants “a campaign.” The GM wants certainty. The owner wants sleep.

Hospitality doesn’t always start with a front desk. Sometimes, it starts with a football, a shipping container and a place where people feel welcome again.

A city defined by centuries of connection and cultural exchange, Venice continues to captivate new generations with its timeless beauty and evolving character. With its unveiling just months away and reservations now open, there is a new way to experience this remarkable destination as one of its historic landmarks prepares to reemerge as Danieli, A Four Seasons Hotel, Venice.

It’s been the recent talk of the industry. We’ve been sensing it for a while, and now it’s getting clearer: AI is slowly but surely disrupting online travel discovery, search and possibly booking. Markus Busch recently broke this down in one of the better hotel industry pieces I’ve read lately. And Thomas Reiner has an excellent take as well. Here’s my take (which is a slightly more detailed version of the post I shared).

We talk a lot about the “guest journey,” but we often overlook the most delicate part of it: the transition.

Accrual accounting for hotels is essential for modern hotel financial planning and analysis. Unlike cash accounting, which only records transactions when money changes hands, accrual accounting captures revenues and expenses when they are incurred. This provides a more accurate view of a hotel’s performance and helps operators, asset managers, and owners make informed decisions.

RobosizeME, a leader in AI-enabled workflow automation for the hospitality industry, has been announced as a sponsor and guest speaker at the Revenue Strategy Days Conference for 2026, taking place February 4–5 at the Radisson Blu Latvija Conference & Spa in Riga, Latvia. Hosted by Radisson Hotels Group, the event brings together their commercial leaders from across Europe to discuss how hospitality is adapting in real time to AI innovation, accelerated guest expectations, and the growing pressure for agile, cross-functional revenue strategy.

I’ve been monitoring my customer service experiences with the brands I do business with a little more closely than usual. And I’ve made numerous calls to airlines, mobile phone carriers, electronics companies, and more. I’ve found that people are typically friendly and do their best to support me. To clear my conscience, I admit that my recent call to my cable provider was tense due to my frustration with a faulty router, but that tenuous conversation was my fault, not theirs. I was obviously upset with the product, but my rep remained calm and did everything in her power to resolve the issue. She gets an A for effort, attitude, and knowledge.