In a boom, service suffers – “Sure aren’t we flat out anyway?”In a recession, service suffers – “We just can’t afford the right people”Neither are a strategy.Bad service is the death knell of any business.The Generations and LearningIn my generation…
Business Situation Continues To Worsen Due To Coronavirus – Scandic To Give Notice Of Termination
Intensified measures of authorities to stop the spread of the coronavirus (COVID-19) have led to continued worsening of the business situation for Scandic Hotels Group AB. Today, Scandic will give notice of termination of employment to approximately…
Six Senses Douro Valley Unveils Major Expansion
Six Senses Douro Valley premiers its new Vineyard Wing to greatly enhance the wine estate with seven suites, three additional guest rooms and a meeting and event space accommodating up to 70 people. The 19th century manor house and surrounds, locate…
Coronavirus puts up to 50 million Travel and Tourism jobs at risk says WTTC
The World Travel & Tourism Council says up to 50 million jobs in the Travel & Tourism sector are at risk due to the global COVID-19 pandemic. Gloria Guevara, WTTC President & CEO, said: “WTTC figures show the stark impact on the Travel & Tourism sec…
Dirty Money: The Appeal Of Contactless Payments
There’s a lot of advice out at the moment from different governments around the world, all trying to protect their citizens from Covid-19. The key points from these pieces of advice are to avoid contact as much as possible and to keep washing your h…
Leader Perspectives: Empowering Women in Our Communities
Each year, Women’s History Month serves as a powerful reminder that every one of us has a role to play in creating a more equal future. Despite the uncertainty around the world today, we continue to stay committed to tackling important global issues…
Strategic Coronavirus Operational Planning
The news regarding this virus is omnipresent. It has impacted travel throughout the world, for which nearly every hotel will feel the effect. Stemming from numerous emergency planning sessions for the properties we manage through our consultancy, be…
Helping hospitality students with career decision-making difficulties
Did you ever find it challenging to decide the right career for yourself? I did when I was a student and even later in my mid-career. The reality is that many of us, especially when we were still college students, have difficulty in making the decis…
“Feeling Home Away From Home” – These Words Could Hurt Your Hotel Marketing
Words are powerful tools. They attract or turn off. They bore or intrigue, and they trigger a wide range of emotions. Words can help you sell your hotel – and make you stand out. Especially in an industry where too many hotel websites are still full…
Kempinski Grand Hotel Gelendzhik Launches Luxurious Villa By The Coast Of The Black Sea In Russia
Ultra luxury service in full privacy in a luxurious private villa with own pool and dedicated outdoor area: This is what awaits guests at Kempinski Grand Hotel Gelendzhik on the coast of the Black Sea, Russia when opting for the soon to be opened ne…