Category: Hospitality Technology

As the Managing Director and CCO, Dieter aims to support TrustYou’s global team in achieving new client acquisitions, meeting revenue and booking targets, and ensuring that existing clients remain satisfied.

OpenAI, an artificial intelligence (AI) research lab backed by Microsoft, has acquired Rockset, a company that specialises in real-time analytics databases, for almost US$200 million. The acquisition has drawn attention and various reactions from influencers on social media platform ‘X’, reveals the Social Media Analytics Platform of GlobalData.

A modern web design in line with current trends will help you convert travelers into customers and thus increase your volume of direct bookings. Here are 7 design trends for 2023 that will give your website a boost and make it more attractive to Internet users.

In this latest guide, we highlight emerging and current website design tactics to help hotels stand out and connect with their guests to drive more direct bookings.

It’s important to consider that the demands of revenue management have drastically changed. With rising costs, evolving guest behaviours and the varying types of accommodation businesses that have emerged, revenue management now means different things to different properties.

Amid a growing travel market and steady inflation, hoteliers are under increased pressure to differentiate themselves from competitors and remain profitable. While room rentals are often considered the greatest source of hotel revenue, your culinary offerings also serve as a valuable opportunity to attract and retain business.

As travel volumes recover, leading hotels are investing in digital transformation and refreshed amenities for an increasingly experience-driven audience. While these changes are clearly seen by both employees and guests, their success depends on a less visible function: How your hotel approaches purchases – whether that means sourcing ingredients, automating tasks, or going paperless to reduce invoice processing costs.

This most recent round of updates incorporates further refinement that makes use of emerging AI technologies, but the incorporation of these strategies dovetails with Google’s current ranking methodology. So best practice for hoteliers remains relatively consistent.

On May 2, 2023, the European Commission made a landmark move to regulate online marketing by implementing the Digital Markets Act (DMA). This regulatory framework aims to ensure fairness among digital players, protect internet users, and combat potential anti-trust concerns by major technology platforms (a.k.a. ‘gatekeepers’).

Companies that fail to adopt the highest standards of AI governance face substantial reputational and financial risk. For instance, in 2024, Google had to temporarily block its new AI image generation model after it inaccurately portrayed German Second World War soldiers as people of color. In 2023, iTutor Group paid $365,000 to settle a lawsuit after its AI-powered recruiting software automatically rejected applicants based on age.