Keep the spark alive in your guest relationships

In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Brian Murphy, Group CRM Executive of Cliste Hospitality, reveal what keeps the fire going between hotelier and guest: reliable, personalized, and quick communication. Murphy breaks down the misconceptions around the influence of technology on guest communication, but also why there’s no replacement for the “human touch” element of the guest experience.

Cybersecurity in the Hospitality Industry

Digital transformation is redefining many aspects of the hospitality industry, and the importance of cybersecurity cannot be overstated. The recent spate of high-profile incidents is a reality that many in the industry are coming to grips with. No entity, regardless of size or stature, is immune to the threats posed by cybercriminals. In building our products, I paid a lot of attention to this element, and we researched and learned a lot along the way. Taking from everything we learned, I’d like to offer some perspectives on the nature of these threats and the strategies and practices that can help safeguard hotels and their guests.

The Tech Path to Superior Hotel Management and ROI

The hospitality industry stands at a pivotal moment, defined by rapid technological advancements and evolving market dynamics. The age-old practices of labor management, once the cornerstone of hotel operations, now fall short in meeting the demands of a fast-paced world. This calls for a paradigm shift: from perceiving labor as a mere expense to be minimized, to recognizing it as a key strategic asset capable of elevating the guest experience and boosting hotel profitability.

Standard International Sets Sights on Bold European Expansion with Upcoming Properties in Belgium, Portugal, and Ireland

Standard International, the parent company of The Standard Hotels, reaffirms its commitment to global expansion in Europe with three upcoming projects. Building on the success of The Standard, London (2019) and The Standard, Ibiza (2022), the pioneering independent lifestyle hospitality brand is extending its presence with exciting new ventures in Brussels, Lisbon, and Dublin.