The BBC’s *MasterChef: The Professionals* has opened entries for its 17th series.
In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Brian Murphy, Group CRM Executive of Cliste Hospitality, reveal what keeps the fire going between hotelier and guest: reliable, personalized, and quick communication. Murphy breaks down the misconceptions around the influence of technology on guest communication, but also why there’s no replacement for the “human touch” element of the guest experience.
Digital transformation is redefining many aspects of the hospitality industry, and the importance of cybersecurity cannot be overstated. The recent spate of high-profile incidents is a reality that many in the industry are coming to grips with. No entity, regardless of size or stature, is immune to the threats posed by cybercriminals. In building our products, I paid a lot of attention to this element, and we researched and learned a lot along the way. Taking from everything we learned, I’d like to offer some perspectives on the nature of these threats and the strategies and practices that can help safeguard hotels and their guests.
Alice Power has been promoted to head chef at the Michelin-starred Black Swan in Oldstead.
As we prepare to unveil the future of MDO on Monday, I wanted to take a few minutes to shed some light on the “why” behind our upcoming rebrand.
A restaurant boss who owns two Michelin-starred establishments has denied attempting to spike a woman’s drink at a private members’ club in London’s Mayfair.
The hospitality industry stands at a pivotal moment, defined by rapid technological advancements and evolving market dynamics. The age-old practices of labor management, once the cornerstone of hotel operations, now fall short in meeting the demands of a fast-paced world. This calls for a paradigm shift: from perceiving labor as a mere expense to be minimized, to recognizing it as a key strategic asset capable of elevating the guest experience and boosting hotel profitability.
The 18 regional finalists for the 2024 Roux Scholarship have been announced.
Standard International, the parent company of The Standard Hotels, reaffirms its commitment to global expansion in Europe with three upcoming projects. Building on the success of The Standard, London (2019) and The Standard, Ibiza (2022), the pioneering independent lifestyle hospitality brand is extending its presence with exciting new ventures in Brussels, Lisbon, and Dublin.
Four people have been arrested as part of a £140m fraud investigation into hotel and property developer the Signature Group.