The Blame Game: When Marketing Blames Revenue Management and Vice Versa

Picture this: Marketing campaigns are in full swing, beautifully crafted, and meticulously executed to entice guests. Meanwhile, the revenue management team is diligently fine-tuning pricing strategies to optimize profits. Peaceful and cohesive like a Paula Detlefsen painting. That is until occupancy rates falter or revenues don’t meet expectations, then the fingers begin to point.

Human-centric hospitality: The key to thriving in the industry

In the hospitality industry, success lies in the ability to integrate strategic business practices with the unique demands of the sector. A people-centric approach should lie at the heart of everything you do, both in terms of delighting your guests and attracting and retaining the best talent. However, all too often, the demands of running a business can get in the way.

Shiji announces summer update for F&B tech, Infrasys Cloud POS and Digital Dine

Shiji, the hospitality technology innovator, has unveiled a series of new features and partnerships for their F&B (Food & Beverage) tech ecosystem, designed to meet the evolving needs of the hospitality industry. The annual summer update of Shiji’s F&B products went live on June 12, in preparations for the summer season of the northern hemisphere. Supported by strategic partnerships, Shiji Infrasys Cloud POS and Shiji Digital Dine launched five major new features and updates based on industry demand and customer feedback. Updates include:

BCD’s travel buyer survey reveals shifting priorities in corporate travel policies

Leading global travel management company BCD Travel’s recent study explores modern corporate travel policies and changes happening due to shifting priorities and trends. The results are based on an online survey from April 2024 of more than 200 travel buyers worldwide. The top three travel program priorities include duty of care, policy compliance and cost control. All three ranked highly in 2023 and have since gained importance. However, the ratings of other priorities went slightly down. Traveler satisfaction dropped in importance as one of the top priorities from 2021 to 2023 to fourth in 2024. Similarly, payment and expense were assessed lower than a year ago.

HotelRunner Joins MarketHub Europe by HBX Group as Platinum Sponsor

HotelRunner, the leading hospitality and travel technologies platform, will attend MarketHub Europe by HBX Group as the Platinum Sponsor. This year’s event will take place to explore “New Frontiers” in the travel industry and beyond from June 25 to 28, 2024, in Istanbul, where HotelRunner has been the undisputed market leader for over a decade.

Reminder: Global Study on Hotel Direct Bookings

h2c regularly conducts in-depth hospitality technology research. This year, we are focusing on Hotel Direct Bookings and we are inviting hotel chains up from 3 properties to provide their feedback. Your participation in this study will help the industry better understand hotel direct booking strategies and tactics, as well as emerging trends.

Are Bank ePayables Programs Creating More Work Than They Solve?

As the hospitality industry continues to evolve, efficient management of Accounts Payable (AP) processes becomes crucial for maintaining financial health. The rise of electronic payments (ePayments) for business disbursements has highlighted the potential benefits of automation. However, while bank ePayables programs offer a seemingly straightforward solution, they often fall short, creating more work than they solve. This article explores why companies should thoroughly vet these programs and consider specialized Payment Automation providers to save time, enhance service, and mitigate the risks of payment fraud.