Category: Hospitality Technology

Google’s annual Marketing Live event took place on May 24th, and Cendyn is ready to share the event’s top insights and announcements, along with our own takeaways and recommendations. Like previous years, the announcements at Google Marketing Live 2022 were centered on new ad placements, upgrades for familiar products and tools, and of course, the ongoing topic of third-party cookies. 

A CDP can be a game changer for your hotel

How many of us have read a book recommended by a friend? How many of us have watched a movie because ‘my cousin told me it is a must-see’? How many of us have chosen to stay at a hotel with a reputation for excellent service? Why wouldn’t we?

About digital wallets and verifiable, decentralized identities

From Copenhagen to the rest of Europe – at the Danish MEININGER location, payment has been exclusively electronic since its opening in 2017. Now, almost all 31 properties are following this example, after the cashless hotel experience was successfully tested in other selected properties this year.

In this live session with the VP of Sales & Operations, Alex Tan, we discuss the trends and insights into APAC travel and hospitality. We look at the most relevant data from our APAC Review Insights Reports. Here are 3 key findings from our interview.

While the metaverse will make digital experiences more immersive, inclusive, and accessible, the platform will raise social concerns ranging from data privacy to other forms of online harm, and these will only continue unless explicitly addressed within the foundations, according to GlobalData, a data and analytics company.

As popular travel destinations in Europe emerge from months of uncertainty and cancellations, trends in the travel industry are beginning to emerge. In this post we use OTA Insight’s Market Insight tool to look into demand trends and the Rate Insight tool to examine the evolution of the rate strategies of destinations across Europe, to see how hoteliers are capturing increasing demand in 2022.

Casino resorts face unique revenue challenges that often result in silos between gaming and room revenue – including the use of separate technology platforms that do not communicate with each other. Even after the dips in reservations and demand during the pandemic, the first quarter of 2022 has already exceeded the year-over-year trend in gaming revenue, and the casino resort landscape is rapidly expanding.

Based on 22.7 million guest reviews worldwide in the first quarter of 2022, the new ‘Pulse of the Industry’ report by TrustYou provides information about actual desires from travelers after a period of immense change in tourism.