Social distancing, contactless technologies, new guest expectations and digitalisation – how much is it influencing the use of space in hospitality? Todd Lundgren, Principal at CRTKL talks about hotel design, the evolution of hospitality environments and the role of technology
Google Prefetch and the Future of Email Marketing for Hotels – By Haydee Fernandez
With recent shifts in data privacy already in the spotlight, everyone is a taking a closer look at email marketing and the future of tracking metrics. The newest concern to enter the arena focuses on how Google displays images in Gmail and its effect on open rates. While Google has been using prefetching in some form since 2013, SparkPost released an article in Q1 that claimed Gmails image prefetching can potentially cause ‘marginally inflated open rates for emails.’
The Data You Store Can Break Your Guest Experience: Here is a Quick Guide on How to Keep Information Safe – By Catalina Brinza
By making your data a priority, you are putting integrity, transparency, and trust at the core of your organization and guest experience. Here’s a quick guide on data privacy and information security for the hospitality industry in the new era of travel.
Cendyn Announces Partnership with OpenTable
The new integration between the restaurant platform and Cendyns eInsight CRM allows hotel restaurants to recognize, reward, and incentivize their most loyal guests through their dining experiences
Hotel Distribution Study Shows How Pandemic Altered Hotel Booking Habits Including Reliance on OTAs
The 5th HOTREC Hotel distribution study, released last week, provides new insights on the evolution of distribution channels used to reserve hotel rooms, with a specific focus on the role of online travel agencies (OTAs).
Google Marketing Live 2022 – News, Insights and Predictions – By Valentina Suarez
Googles annual Marketing Live event took place on May 24th, and Cendyn is ready to share the events top insights and announcements, along with our own takeaways and recommendations. Like previous years, the announcements at Google Marketing Live 2022 were centered on new ad placements, upgrades for familiar products and tools, and of course, the ongoing topic of third-party cookies.
Downloadable Guide from Cendyn – How to Revolutionize Hotel Operations with a Customer Data Platform
A CDP can be a game changer for your hotel
Why Didn't My Guest Leave a Review? 4 Ways to Get More Feedback from Your Guests – By Alexandra Pop
How many of us have read a book recommended by a friend? How many of us have watched a movie because ‘my cousin told me it is a must-see’? How many of us have chosen to stay at a hotel with a reputation for excellent service? Why wouldnt we?
Digital Wallets – The Gap Between Theory and Practice
About digital wallets and verifiable, decentralized identities
MEININGER Hotels Opts for Cashless Payment at Their Hotels
From Copenhagen to the rest of Europe – at the Danish MEININGER location, payment has been exclusively electronic since its opening in 2017. Now, almost all 31 properties are following this example, after the cashless hotel experience was successfully tested in other selected properties this year.