The Future is Trust: a People-first Approach for the New Era of Hospitality – By Lize De Kock

So much has changed in the hospitality industry, but one thing is certain to stay the same. In fact, at TrustYou we have spent the last months talking to hundreds of independent and enterprise hoteliers, as well as destination marketers, about the power of trust. The conversations typically take the same direction: quality, communication, relationships. It has never been more important to make that human connection.

Customer First or Technology First? How the Mindset of an Entire Industry Needs to Change – By Katharina Heitmann

In a world where innovation is driving technology and demands of our everyday lives, especially in the midst of a pandemic, it is sometimes hard to keep up that personal touch with our friends, family, or colleagues. Looking at the hospitality industry and all the changes it has gone through, keeping a balance between technology, innovation, and creating that unforgettable experience for a guest is a major issue.

Travel in 2022 – Meeting the Demands of a New Era – By Katharina Heitmann

If the pandemic has shown us one thing, it is that travel has changed but it is everlasting. However, the way we used to travel before Covid19 is a thing of the past. Now, we’re trying to understand where we are headed, how we can meet the demands of this new era of traveling and how all the distancing, masks, entry regulations and testing affects travel behavior. Let’s look at some trends that have been discovered by the industry for 2022 and get some insights from our TrustYou experts into how your hotel can take the necessary steps to meet these travel trends