Like many people, I returned to my desk this week after the now-familiar five-second commute between the kitchen and my office at home and pondered what the New Year is likely to bring the UK hotel industry. By the time Boris Johnson started his TV …
IHG® brings its brands Hotel Indigo® and Staybridge Suites™ to Nottingham’s Island Quarter
IHG® (InterContinental Hotels Group), one of the world’s leading hotel companies, has committed to bring two of its world-renowned brands to Nottingham (UK) after signing a management agreement with Conygar, the developer behind The Island Quarter d…
The world’s most powerful passports for 2021
(CNN) – The days of strolling into an airport, flashing a passport, then hopping on a flight to wherever one likes are, for now, a distant memory. The COVID-19 pandemic has transformed the travel landscape, potentially for decades to come. Countries…
Wyndham Destinations Acquires Travel + Leisure Brand from Meredith Corporation in Strategic Alliance; Wyndham Destinations to Be Renamed Travel + Leisure Co.
Leading leisure travel company has acquired the iconic, trusted travel brand to accelerate its strategic plan to broaden reach with launch of new travel services, expand its membership travel business, and amplify the global visibility of its leisur…
Travel & Tourism Sector Witnessed 9% Decline in Deal Activity During December 2020
A total of 81 deals were announced in the global travel and tourism sector during December 2020, which is a decrease of 9% over 89 deals announced during the previous month, according to GlobalData, a leading data and analytics company. Aurojyoti Bo…
The Right Lens: When To Choose Live vs Pre-Recorded Virtual Events
There are many factors to take into consideration when deciding to host a live or pre-recorded event but the planning should start with what your overall goals and aims are for you and your attendees. For live sessions, be considerate of the time zo…
2021 Top hospitality industry trends
What are the latest trends in the hospitality industry? Well, it goes without saying that the coronavirus outbreak and ensuing safety measures have had a significant impact on hospitality throughout 2020 and will no doubt spill over into 2021 and be…
Can Hotels Claim Business Interruption Insurance Due to a Pandemic?
Does a pandemic qualify for business interruption insurance? It’s a question hoteliers shouldn’t be asking themselves, but rather, their insurance company. COVID-19 was swift and pernicious, bringing the hospitality industry to its knees. As hotels …
Shep’s 2021 Top 10 Business Predictions
Every year I write my customer service and customer experience (CX) predictions in my Forbes.com column. This year, I thought I would share a brief version of them with our Shepard Letter subscribers. So, here are my Top 10 Predictions for 2021: Cus…
Stepping Up
We can surely look forward to 2021 with an element of optimism even if we know we are not quite where we would like to be, just yet. 2020 turned out to be hospitality’s annus horribilis – despite always trying to keep a sunny disposition, there is n…