Hilton and M&L Group Announce First Waldorf Astoria Hotel in The Nordics

Hilton (NYSE: HLT) has announced today the signing of a management agreement with M&L Group for The Hotel Maria in Helsinki, which will be re-branded as Waldorf Astoria Helsinki. This marks the first hotel to operate under the Waldorf Astoria Hotels & Resorts brand in Finland, introducing the brand’s legendary service and award-winning hospitality to the Nordics.

Hotel Financial Statements: Best Balance Sheet and P&L Formats for Hotels

What do hotel operations, outstanding guest experience, and long-term success as a hotel business have in common? None of these can be sustained without sound financial management. Understanding the key financial statements is the foundation on which any hotel owner, general manager, or department head can base their strategy. Without it, hoteliers risk missing revenue opportunities and financial red flags.

citizenM opens first-ever Irish hotel in Dublin

citizenM has officially landed in Dublin – and it’s brought 245 stylish bedrooms, bold design, brilliant art and a whole lot of personality with it. Introducing citizenM Dublin St Patrick’s: the hotel brand’s first outpost in Ireland, now open and ready to welcome modern travellers, culture seekers and curious locals alike.

Innovation in Hotels Is about People, not Tech

Hotel innovation is a people problem before it is a tech problem. Since HITEC, I’ve been reminiscing less about the tech I saw and more about the people I met. Yes, AI was everywhere, literally everywhere, predictive analytics, plenty of stuff some good – but not only. But the biggest takeaway wasn’t a product. It was this: success doesn’t come from the tech, it comes from the people.

Seamless by Design: Why Unified Hotel Tech is No Longer Optional

As hotels evolve beyond stitched together systems and fragmented data, Shiji is betting big on unified architecture that blends flexibility with scale. Speaking at HITEC 2025 in Indianapolis, Ryan King, Senior Vice President for the Americas at Shiji Group, joined me for a conversation that touched on the heart of this transformation and why hoteliers can no longer afford to ignore it.

NFC‑enabled music key cards

Unlock a new dimension of guest engagement with our MUSIC KEY CARDS, crafted for the world’s finest hotels and resorts. Meticulously fashioned from sustainably sourced wood or innovative plant‑based leather, these NFC‑enabled cards transform a simple key card into an interactive musical journey. With a single tap, your guests can dive into a curated playlist experience—seamlessly opening Spotify, Apple Music, Amazon Music, YouTube Music, and more—right from their smartphones.

Triptease Messages: a New Era of Hotel Website Personalization

Alongside our recent platform updates weÕve been working on some exciting new changes to our Triptease Messages product. Attendees of the Direct Booking Summit 2025 in Dallas (DBS) got a sneak peak when we unveiled a completely new version, designed entirely from scratch to address more of todayÕs challenges.

How Duetto’s New RPOs Framework Is Driving a Shift from Revenue to Profit Intelligence

At HITEC 2025 in Indianapolis, we sat down with David Woolenberg, CEO and President of Duetto, to explore how the company is transforming hotel revenue management through its new Revenue and Profit Operating System (RPOs). With the recent acquisition of HotStats and a sharp focus on integrating data, Duetto is moving beyond traditional room-centric strategies, placing profit, and decision-making, at the heart of its platform. In this interview, David shares how RPOs will empower hoteliers to break silos, scale decisions, and focus on what matters most.