Hotel Quality Lab: Exploring Service Excellence

Against the backdrop of relentlessly evolving consumer demands and technological disruption, what does service quality mean today? What is required to maintain the prerequisite momentum? And how can hoteliers reconcile brand standards with the varyi…

Hotels pivoting toward more hybrid meetings

Groups are canceling or postponing their meetings and events due to concerns about COVID-19, but hoteliers are finding creative solutions to use technology to host the event in a safe fashion. Corporate clients are increasingly asking about hybrid m…

Hotel Marketing in the Summer of COVID

With a vaccine far off, the balance of 2020 and some of 2021 will find us working under a powerful COVID cloud. Marketing is still needed, though, as it’s the lifeblood for driving awareness and generating demand. The summer months and early stretch…

Dining’s Digital Moment

According to The Treasury, UK diners used the government’s “eat out to help out” scheme more than 10.5 million times in its first week. And early indications are that this scheme, combined with the recent warm weather, has had an immediate effect in…