Author: Admin

Sojern, the leading AI-powered marketing platform built for hospitality and recently acquired by RateGain, today announced that Red Roof, a leader in economy lodging, has adopted Sojern’s AI Concierge solution to enhance guest engagement, streamline operations, and drive improved commercial performance across its portfolio. The initiative is now being rolled out across many Red Roof properties, further deepening the well-established collaboration between Sojern and Red Roof.

The travel and tourism sector experienced subdued deal activity in 2025, with the total number of deals (comprising mergers & acquisitions (M&A), private equity and venture financing deals) announced globally in the sector decreasing by 5% in the year compared to 2024, according to GlobalData, a leading intelligence and productivity platform.

The Company founded by Gabriel Escarrer Juliá is celebrating its 70th anniversary, marking the milestone at FITUR 2026 alongside the wider tourism industry. In its traditional press conference, Gabriel Escarrer presented the results for 2025, linking the Company’s strong performance to the seven-decade legacy of its founder, Gabriel Escarrer Juliá, who passed away in 2024. A legacy rooted in vision and strategy, but also in values that continue to inspire Spain’s leading multinational hotel group and form the foundations of its current strength—across business performance, people, and sustainability.

In hospitality, quiet luxury is defined less by what is added and more by what is considered. Rather than relying on scale, spectacle, or overt branding, GCSTIMES believes that it prioritizes intentional choices, with materials selected for their authenticity, design details that serve both function and meaning, and experiences shaped to feel natural within their context.

The IHG Owners Association is pleased to announce the appointment of Prakash Maggan, Principal & CFO of Rainmaker Hospitality, as Chair of its Global Board of Directors for 2026. Maggan’s blend of financial discipline, operational experience and long-standing involvement with the Association position him to guide key initiatives and advocacy throughout the year.

The hospitality industry has always been about one thing: making people feel welcome. But in 2026, “welcome” looks a little different than it did even five years ago. Today, it’s not just about offering a comfortable bed and a continental breakfast—it’s about creating experiences that are inclusive, personalized, and built for the modern traveler.

During our customer service workshops, we do an exercise we call the Moment of Misery™ Grid. The short version is that participants are asked to write down all the complaints they hear and how often they hear them. We then list them in order, with the most common complaints at the top.

After years of rapid digital acceleration, infrastructure now constrains innovation more than imagination does. At the same time, the promise of artificial intelligence, automation, and hyper-personalisation has collided with an uncomfortable reality: many hotel technology environments can no longer support modern demands.

DoubleTree by Hilton London West End – the 4-star hotel in the heart of the London heritage district of Bloomsbury – has unveiled the final stage of a £4 million refurbishment project. The project features the addition of 14 contemporary rooms, including two new Duplex Suites, along with a fully redesigned lobby and ground floor restaurant.

DoubleTree by Hilton London West End – the 4-star hotel in the heart of the London heritage district of Bloomsbury – has unveiled the final stage of a £4 million refurbishment project. The project features the addition of 14 contemporary rooms, including two new Duplex Suites, along with a fully redesigned lobby and ground floor restaurant.