Recently, a client reached out to me, concerned that their customer service was slipping. Due to supply issues, they weren’t fulfilling orders on time, and customers were complaining. Some had even started to source their products from other vendors.
AI in Hiring – The Case of Applicant Tracking Systems
In recent years, the increasing use of artificial intelligence has transformed many stages of the hiring process. Among these recruitment tools, Applicant Tracking Systems (ATS) have become particularly widespread, offering organizations a way to manage high numbers of applications more systematically. These systems are designed to streamline recruitment by filtering and ranking candidates, but their growing influence also raises considerations regarding their reliability and limitations for both recruiters and job seekers. Can all the qualities that make someone suitable for a role really be captured by such systems?
IHG Hotels & Resorts Introduces Ruby to the U.S., Targeting Growth in Urban Micro Segment
IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, today announces development opportunity availability in the U.S.* for Ruby Hotels (Ruby), its 20th global brand. As the latest addition to its premium collection of brands, Ruby will offer a new and attractive option for cost- and style-conscious travelers in U.S. city centers. For owners, the brand represents a versatile alternative that is ready made for urban settings often challenged by significant barriers to entry and space constraints.
LivAway Suites Surpasses 100,000 Room Nights in First Year, Highlighting Demand for Affordable Extended Stay
Few new hotel brands can claim the kind of debut LivAway Suites has enjoyed. In its first 12 months of operating hotels, the Salt Lake City–based economy extended stay brand has sold more than 100,000 room nights, a milestone that industry observers say underscores both pent-up demand in the extended stay segment and the brand’s ability to capture it.
Owner’s exit strategy: managing in France the termination of a Hotel Management Agreement
The owner’s exit strategy must be considered as soon as the operator is selected, and the Hotel Management Agreement (HMA) negotiated. Indeed, a well-structured exit strategy can help avoid a costly dispute and preserve an asset’s value and liquidity. The following key points, illustrated by real-life examples, should be considered.
Hotel Market Beat 2025 H1 – UK
INVESTMENT ACTIVITY
The Hotel Profitability Tightrope: Walking the Line Between Growth and Costs…
Think of 2025 as a tightrope act for hoteliers: revenue gains on one side, rising costs on the other. Step too far in either direction, and balance is lost. Globally, profits are still moving upward, but the margin for error—literally—is shrinking fast.
The Future of Hotel Distribution Is Holistic, Not Just About AI – The Voice of a Hotelier
When the latest State of Distribution report landed earlier this year, it did more than summarize industry trends—it offered a rare panoramic view of how hotel commercial teams are evolving in real time. Built in collaboration with RateGain, HEDNA, and the NYU SPS Jonathan M. Tisch Center of Hospitality, the 2025 edition is grounded in responses from more than 700 hotel brands across 310 cities, representing 21,000 properties worldwide.
Turn Demand into Revenue During the Holiday Season With an Omnichannel Approach
The holiday season is a pivotal time for the hospitality industry, and in 2025, the digital landscape is more complex than ever. When we look at Google Insights for holiday travel over the past several years, the most compelling trend is the surge we’re seeing in 2025, with interest spiking particularly in July and August. These months alone show a lift of roughly 137% compared to last year, representing the highest level of interest in the past four years.
Fact-Check: Will All French Hotels Need Eco-Certification by 2026?
There’s been a lot of buzz in the media recently claiming that France’s Loi Climat & Résilience will force all hotels to obtain eco-certification by 2026. But a closer reading of the legislation reveals a different picture.

