Author: Admin

As consumer expectations evolve and digital tools become increasingly sophisticated, hospitality leaders face a defining challenge: delivering their guests increasingly personalized, high-touch experiences at scale — without compromising brand integrity. For Jeanelle Johnson, managing partner at the Washington, D.C. office and co-leader of the travel, transportation and hospitality sector at PwC, this moment represents more than a tech transformation. It’s a redefinition of what makes a brand matter.

As high-end hotels and resorts continue to welcome four-legged guests, the standard for pet-friendly amenities is reaching new heights. Discerning travelers now seek accommodations that cater to their pets with the same level of luxury they expect for themselves. Moving beyond a simple water bowl and bed, the most memorable details are those that blend thoughtful design with a touch of playfulness. This is the inspiration behind our new gourmet pet menus, uniquely shaped like a large bone and crafted to make a lasting impression on your most valued guests, both human and animal.

Our industry is entering a phase where AI is no longer just powering chatbots or enabling precise revenue forecasts—it’s beginning to connect directly to core operational systems.

We’re still in the early days of figuring out how generative AI, LLMs, and search engines are index hotels. Everyone has their theories, and I’m sure thousands of actual SEO experts are running experiments as we speak. But one area where I’m increasingly convinced we’ll see a seismic shift is in reviews. I wrote about this some months ago, but with Google adding review summaries I think it bears repeating.

You know those family trips that sound like a good idea? “Let’s move countries, stop over in London, and bring only the essentials!” Which, of course, turned into 8 suitcases, 4 bag packs, loads of plastic bag 🙂

When it comes to convincing investors, passion helps—but data seals the deal. That’s why SHaDPitch, the trailblazing pitch competition by She Has A Deal designed for aspiring women hotel owners, partnered with HotStats to arm participants with full-profit-and-loss benchmarking insights.

SUNDAY Hotel, the premium brand launched by SoftBank-backed OYO has announced plans to expand its presence in the United Kingdom. SUNDAY, which debuted in the UK with the iconic Lansbury Heritage Hotel near Canary Wharf in London in 2024, now aims to more than double its managed portfolio of 4 & 5-star hotels—from 20 to 50 hotels by the end of 2026.

Imagine a world in which hospitality experiences are streamlined. When someone books a hotel, restaurant reservation, or event package, their preferences are known. The process is lightning fast. Their history – showing which experiences satisfied them, which disappointed them, and why – helps a human or AI agent automatically offer them extras, successfully upselling. And the customer experience (CX) is so enjoyable that they develop loyalty to the brand.

In this week’s episode of Hotel Moment, we’re featuring a webinar from our series, Hotel Moment Deep Dive.

Where the golden Maltese sun meets the shimmering blues of the Mediterranean, Radisson Individuals has officially arrived in Malta with the unveiling of Cavalieri Art Hotel, a member of Radisson Individuals, a seaside retreat set along St Julian’s postcard-perfect Balluta Bay.