Author: Admin

Some industry experts claim that hotel guests are inherently disloyal, are interested only in the best deal, and, inevitably, end up booking with the OTAs — where they find the lowest rates.

Many of you asked and we listened! With so many people away on summer holidays, we have extended the Early Bird rate for the DigiTech & Commercial Strategy Forum in the Netherlands. This gives you a little extra time to secure your place at the best available rate.

Back when I lived in London, I was friends with the Head Butler at the Savoy. He was incredible – the level of hospitality he delivered was mindblowing. He could book impossible dinner reservations, ensure a room was set up just how the guest preferred, and so much more.

Property leaders! Don’t miss the chance for your team to learn from Gil Mulders, Founder of The Talent Network and expert in customer-centric leadership, and with hands-on experience in renowned hotel brands such as Hilton and Crowne Plaza. An excellent coach, he previously served as Head of Learning, Europe, at IHG Hotels & Resorts. He will provide your team with the tools they need to deliver exceptional service.

Anacove, the pioneering developer of AI-enabled, cloud-connected hotel energy and operations management software solutions, today announced that its line of Smart Thermostats, Toilet Leak Detectors, Asset Tracking Tags, and Staff Safety Tags now integrate seamlessly with the SkyTouch Technology Hotel Property Management System (PMS).

Two weeks on the road in Italy, from Milan to Naples, will teach you many things. For one, gelato is great at any time. But more importantly, it forces you to confront a term that’s been floating around travel discourse for years: overtourism.

Lodging Econometrics (LE) has released its Q2 2025 Hotel Construction Pipeline Trend Report for Europe. According to LE analysts, the region’s total pipeline stands at 1,690 projects/248,972 rooms at the close of the second quarter.

As the world’s best hospitality workplace, Hilton is constantly searching for new ways to support the growth and advancement of its team members around the world. Hilton Cares, launched in partnership with the Hilton Global Foundation and Scholarship America, is a scholarship program for the 2025-2026 academic year designed to create opportunities for growth and advancement for current and aspiring students. Hilton is proud to award scholarships to 63 community members and 27 Hilton team members. The program was launched to recognize Hilton’s achievement as the No. 1 world’s best workplace in the world in 2023.

Shaza Hotels is recognised for one thing above all: creating properties that embed themselves in the cultural and emotional landscape of their destinations. Inspired by the romance of the Silk Route, every Shaza hotel is conceived as an architectural statement, a guest favourite, and a commercially successful enterprise.

How far are you with your targets, budget, and plan of attack for next year? What REVPAR and GOPPAR do you need to achieve? Have you gone over what next year will look like in terms of performance, and does it describe all actions in detail? Does everyone on the team know what the objectives are and which steps to take to get there? Did you make your new hotel budget already or are you right in the middle? What methodology are you using? Are you simply adding 3% to 5% each month based on last year’s performance? Or are you really putting your teeth into it and drilling down per segment, per channel, per account, and per day?