The four leading AI chatbots for hotels

One of the biggest changes in guest behavior is the expectation around hotel communication. In an always-on digital world, travelers expect to be able to message properties at any time of day, and to get considered responses quickly and in their own language.

The Carlton Milan Will Open in November 2025

Opening on 6th of November 2025, The Carlton Milan is now accepting reservations via telephone and email, with online bookings available from 2nd September. As Rocco Forte Hotel’s sixteenth property and second in Milan, the launch underscores the brand’s ongoing growth in Italy and reflects a new vision of luxury in the city’s iconic fashion district.

Mar-Bella Collection Opens Doors to New Hotel Avali

Mar-Bella Collection, a family-owned Greek luxury hospitality brand, has opened its latest hotel, Avali. Set on a prime beachfront setting in Agios Ioannis Peristeron in south-east Corfu, the new hotel is less than 600-metres from the brand’s established MarBella and Nido hotels. The opening of the boutique, adult-friendly hotel, follows the meticulous rebuild of an existing property with 76 rooms and suites.

JA Resorts & Hotels Marks Significant Expansion with the Addition of Two Scottish Heritage Hotels to Its Management Portfolio

JA Resorts & Hotels today announces growth of its portfolio with the addition of Mar Hall Golf & Spa Resort – a historic 240-acre estate outside Glasgow, and The Bruntsfield – a boutique hotel in the heart of Edinburgh. Mar Hall and The Bruntsfield will join JA Resorts & Hotels expanding collection of boutique resorts and lifestyle hotels in Dubai and the Maldives, supporting the brand’s repositioning as a globally minded, destination-led, experience-focused hospitality group.